Privacy Policy

1. Information We Collect

RackServer ("we", "us", or "our") collects information you provide directly to us, such as when you request a quote, create an account, contact support, or communicate with us. This information may include your name, email address, phone number, company name, and any other information you choose to provide.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our infrastructure services
• Process transactions and send related notifications
• Respond to your comments, questions, and support requests
• Send technical notices, updates, security alerts, and administrative messages
• Communicate with you about products, services, and events offered by RackServer
• Monitor and analyze trends, usage, and activities

3. Data Security

We implement enterprise-grade security measures to protect your personal data, including encryption at rest and in transit, SOC 2 Type II compliant processes, ISO 9001 certified data handling, and regular third-party security audits. Our Tier IV data centers maintain physical security including biometric access controls and 24/7 surveillance.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have the right to access, update, or delete your personal information. You also have the right to data portability and the right to restrict or object to our processing of your personal data.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@racksserver.com or call us at +91-95851-60363.